Terms & Privacy
Orders will be shipped every Tuesday to your door step between the hours of 9:00 am and 5:00pm.
Order cut of time for placing your order will be Thursday noon for Tuesday delivery. If your order is placed post our order cut off times, your meals would arrive to you in the following week – Tuesday delivery.
Kindly ensure detailed shipping address, phone number, email address, buzzer code (if any), instructions for delivery (if any) is provided with your order to Protein Chefs. Kindly fill in the comments section with any special instructions that we need to know while placing your order.
Shipping area: Ontario
Please note that we do not ship Protein Packs (shipping boxes) if you are within the shaded area. See Map.
Meals will be shipped in an insulated disposable shipping box with ice packs. Please refrigerate meals upon receiving them. Please ensure the meals are stored in a refrigerator of temperature between 0 degrees C – 4 degrees C
Since the meals are prepared and delivered fresh only (never frozen), the shelf life of the meals is up to 3 days in a refrigerator (3 days worth of meals) and the remainder can be frozen upon arrival as a precautionary measure towards food safety.
On another note, if you have ordered vacuumed meals, the shelf life of the meals is up to 5 days in the refrigerator. The remaining meals can be stored in the freezer.
Website usage terms and conditions
The term us or we refers to the owner of the website.
The term you refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Consent for Collection, Use and Disclosure
Purposes for Collecting Personal Information
We collect and use personal information for the following Identified Purposes:
- To understand customer needs regarding our services.
- To develop and provide our web site and our products and services for our customers.
- To fulfill your requests for products, services or information.
- To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
- To allow customers to access limited-entry areas of our site.
- To personalize some of our services and products for you and to deliver targeted advertisements and offers.
- To protect the services, products or rights of – including but not limited to the security or integrity of our website.
- To identify and resolve technical problems concerning our site, products and services.
We also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
Limiting the Collection of Personal Information
We limits our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.
Disclosure, Processing and Retention
We do not sell, rent or disclose your personal information to anyone else.
We will use reasonable efforts to protect customers.
Contact Form Information Submission
By submitting your info using our contact form, you are agreeing to be contacted regarding your service request by means of telephone, email, or text including using pre-recorded or auto dialed phone calls or text messages to the phone number you have provided, including your wireless number, if provided. Consent to content doesn’t require you to purchase service.