Our order cut-off times are the following:
Order cut-off time for Sunday and Tuesday is BEFORE Thursday at 12pm.
Order cut-off time for Wednesday and Thursday is BEFORE Sunday at 2pm.
If your order was placed after our order cut-off times, your meals will be delivered to you the following week, on the delivery date selected when placing your order.
Our delivery service operates on designated days and time windows based on your location:
• Wednesday & Sunday: 12:00 PM – 7:00 PM (areas within the Greater Toronto Area – GTA)
• Tuesday & Thursday: 9:00 AM – 8:00 PM (areas outside of the GTA)
Delivery times are estimated within these windows and may vary depending on route volume, traffic conditions, and weather. To ensure a smooth delivery experience, please make sure your delivery address and access instructions are accurate at checkout.
If you are not available to receive your order, your package will be safely left at your doorstep or with your building’s concierge, where applicable. By placing an order, you acknowledge and accept this delivery method and responsibility for the package once it has been delivered.
Kindly ensure detailed shipping address, phone number, email address, buzzer code (if any), instructions for delivery (if any) are provided with your order to Protein Chefs. Kindly fill in the comments section, any special instructions that we need to know while placing your order. (Delivery instructions or food allergies)
This information will help our Team understand your needs to serve you better.
Please double check all the fields entered before confirming the order.
Please note – Protein Chefs, would not be responsible or will provide any refunds for incorrect address details/missing address information provided with your order.
If you are on a weekly subscription, you will receive an email to make your meal selections starting from the second week for the duration of your meal plan.
If you did not make any meal selections for a particular week, we will make the selections on your behalf based on your initial or previous selection of meals.
For example, if you selected proteins such as chicken breast, steak, ground beef, salmon, or chicken thighs, the following meal deliveries will be based on these selections, but will vary in flavours according to the current live menu.
For any refunds, there will be a service charge of 0.0299% on the total refund amount.
If you exceed the order cut-off time and your order was processed by our team, we would not be able to refund you for that order, since we cannot cancel or refund an order after the order cut-off time has passed.
You do not need to purchase an ice pack unless you will not be home for an extended period (2-3 hours) after your delivery arrives.
The meals are delivered in our double-insulated shipping box or cooler bags and thoroughly cooled down in our commercial fridges prior to delivery.
Food allergies and dietary sensitivities are taken seriously at Protein Chefs, and every effort is made to handle ingredients with care. Meals are prepared in a kitchen where common allergens are present, and some equipment is shared across different recipes.
For gluten-free meals, we use dedicated equipment and specific preparation procedures to minimize the risk of cross-contact. However, despite these precautions, we cannot guarantee a completely allergen-free environment.
Even when an allergen is not intentionally included in a recipe, trace amounts may still be present due to the nature of food production. Customers with allergies or sensitivities are encouraged to review ingredient details carefully and make decisions based on their individual needs. Ingredient lists and menu items may change occasionally due to sourcing or supplier updates.
By placing an order, you acknowledge and accept the potential risk of cross-contact. For any questions or concerns regarding ingredients or preparation methods, the support team is available to assist.
