FREQUENTLY ASKED QUESTIONS
Why choose Protein Chefs?
Protein Chefs is an exceptional meal delivery service. What makes us exceptional is that we understand the challenges it takes to be fit and maintain a healthy balanced lifestyle. We do not put you on subscriptions hence you don’t have any obligation. You can feel free to choose your own meals from our menu options. Our meals are designed using selected local ingredients from local suppliers. Our culinary team consists of five star, fine dining chefs and nutritionists with over 25 years of experience in the hospitality industry. We work with clients with various fitness goals and strive to deliver the best quality and tasting meals.
Hours of operation?
Business hours are 9 am – 6 pm Every day (7 days a week). Leave a voice mail or email after business hours and one of our representatives will get back to you as soon as possible.
What is the minimum purchase?
Minimum order is $60 CAD plus applicable taxes.
What days and time do we deliver?
We deliver Sunday and Wednesday every week from 5:30pm to 9:30pm.
Can I pick up my meals?
Yes you can. Coordinate with us over the phone at 647-299-9863 or email us at email@example.com to fix a time and venue for pick up.
When can I place an order for my meals?
We accept orders for every Sunday delivery until Thursday noon and for every Wednesday delivery, orders would be taken up till Monday noon.
How do I order my meals?
You can order your meals by simply visiting our website and choosing your meals from our menu, add to cart and follow the instructions. Alternatively you can place an order with us on the phone or email us and we will send you an intimation of the received order taken. (Although placing orders online is highly recommended)
What type of containers is my meals delivered in?
We deliver your meals using BPA free, microwave safe and reusable containers.
What is the shelf life of the meals?
Cooked food stays fresh in the fridge up to 3 to 4 days. Refrigerator should be set at 4 degrees Celsius or lower.
Do you use sodium in your cooking?
Yes we do, but we keep it to a minimum.
Can I customize my meals?
Yes you can. Email us to customize your meals. Additional fees may apply.
Where can I find the macros on the meals?
Macros are listed in the menu options. Please refer to this as a guide.
What if I am on medication?
If you have any specific dietary restriction, please consult your doctor before purchasing our meals.
What if the meals arrive at my door and I am not home?
We have specific meal delivery times. We advise that someone should be available to receive the meals upon delivery. We only make one delivery attempt. Failure to receive the meals would result in additional delivery costs for the second visit.
What if there is a mistake with the meals that have been delivered?
Please call us with your concerns at 647-299-9863 or email us at firstname.lastname@example.org
Can I lose weight, gain muscle and maintain my current body weight by including protein Chefs meals?
We can help you achieve your fitness goals by customizing your dietary intake of calories. Contact us for info.