FREQUENTLY ASKED QUESTIONS
Why choose Protein Chefs?
Protein Chefs is an exceptional meal delivery service. What makes us exceptional is that we understand the challenges it takes to be fit and maintain a healthy balanced lifestyle. We do not put you on subscriptions hence you don’t have any obligation. You can feel free to choose your own meals from our menu options. Our meals are designed using selected local ingredients from local suppliers. Our culinary team consists of five star, fine dining chefs and nutritionists with over 25 years of experience in the hospitality industry. We work with clients with various fitness goals and strive to deliver the best quality and tasting meals.
Hours of operation?
Business hours are 9 am – 6 pm Every day (7 days a week). Leave a voice mail at 647-299-9863 or email at firstname.lastname@example.org after business hours and one of our representatives will get back to you as soon as possible.
Where do we deliver to?
We deliver across Ontario. Check out our Shipping Information.
What is our order cut off times?
Please make a note of Our Order cut off times:
Order cut off time for Sunday and Tuesday is BEFORE Thursday 12:00 NOON Order cut off time for Wednesday and Thursday is BEFORE Sunday 4:00 PM If your order was placed post our order cut off times, your meals would arrive to you in the following week on the delivery day selected with your order.
What days and time do we deliver?
We deliver Sunday and Wednesday every week anytime between 5:30pm to 9:30pm (to areas that fall within our local driving zone – Please refer in FAQ Where we deliver to?
We deliver Tuesday and Thursday every week via FedEx (Overnight Shipping) anytime between 9:00am to 6:00pm.
Kindly ensure detailed shipping address, phone number, email address, buzzer code (if any), instructions for delivery (if any) is provided with your order to Protein Chefs. Kindly fill in the comments section with any special instructions that we need to know while placing your order. (Regarding delivery or allergies).
This information will help our Team understand your needs and serve you better.
What is the minimum purchase?
Minimum order is $75 CAD plus applicable taxes.
Can I pick up my meals?
Since we are an online meal delivery company, we do not have a store front. But for some reason if you are unable to accept your package at your shipping address please coordinate with us over the phone at 647-299-9863 or email us at email@example.com and we would be happy to help.
When can I place an order for my meals?
We accept orders for every Sunday and Tuesday delivery until Thursday NOON and for every Wednesday and Thursday delivery, until Sunday 4pm.
How do I order my meals?
You can order your meals by simply visiting our website and choosing your meals from our menu, add to cart and follow the instructions. Alternatively, you can place an order with us on the phone or email. (Although placing orders online is highly recommended)
Can I customize my meals?
Yes you can. Email us to customize your meals. Additional fees may apply.
Where can I find the macros on the meals?
Macros are listed in the menu options. Macros are also provided with the meals.
What if I am on medication?
If you have any specific dietary restriction, please consult your doctor before purchasing our meals.
What type of containers is my meals delivered in?
We deliver meals using BPA free, microwave safe, freezer friendly and reusable containers.
What is the shelf life of the meals?
Cooked food stays fresh in the fridge up to 4 days since we do not use any preservative in our meals. Refrigerator should be set between 0 to 4 Degrees Celsius.
Do you use sodium in your cooking?
Yes we do, but we keep it to a minimum.
Can I lose weight, gain muscle and maintain my current body weight by including protein Chefs meals?
We can help you achieve your fitness goals by customizing your dietary intake of calories. Contact us for info.
How our weekly subscription works?
This is perfect for anyone who do not like having to purchase every week from the website. When you subscribe, you are selecting your protein preferences. When your subscription renews, you will receive the same proteins, but the flavours and sides will vary as our menu changes twice every week!
Example: If you select meals such as Chicken Breast, Steak, Turkey and Salmon, you will receive these same proteins each week, but the flavours and sides will vary as our menu changes.
If you would like to change your meal preferences at any time, please email us at firstname.lastname@example.org or call us at 647-299-9863 anytime prior to our order cut off time and we will be happy to update your meal preferences.
Once you subscribe, you may pause, resume or cancel the subscription from your dashboard. In case of cancellation, you can do that anytime before its renewal. The renewal date is exactly 7 days after you first subscribed.
PLEASE NOTE: Since it’s a subscription, its your duty to manage this on your end such as pausing, resuming or cancelling. Protein Chefs will not take responsibility if you forgot to cancel before the subscription renewal date.
What meal variety would I receive on a 4 weeks or 12 weeks meal plan?
If you are on a 4 weeks or 12 weeks meal plan, you will receive meals for the duration of the meal plan based on your initial selection of meals (e.g. if you selected proteins such as Chicken Breast, Steak, Ground beef, Salmon, Chicken Thighs, the following deliveries of meals will be based on these selection but will vary in flavours according to the current live menu) If you decide to make changes to these selections later on, please email us your changes at email@example.com
What if the meals arrive at my door and I am not home?
We have specific meal delivery times for our deliveries depending on your option for date selected. (Please refer our Shipping Information info in FAQ)
If you would not be home for delivery and reside in a condominium, kindly ensure the concierge at your building would accept the delivery on your behalf. This is very important as certain building rules are very strict for perishables and do not allow the packages to be left outside the unit door for safety reasons. Hence the drivers are left with no choice but to take the package back with them. In such situation for a redelivery attempt same evening or next day an additional delivery fee of $15 will apply
If you reside in a house and are not home for delivery, the package would be left outside your door. If you are afraid of packages been stolen or missing, please ensure you are home to accept your package or prior coordinate with us to share your concerns.
We work with courier companies that do send email notifications of delivery status after the package has been delivered. Please provide us with your email address with your order so we can ensure you receive these notifications to be on track with your deliveries.
How do I warm up my meals?
There are two ways to warm up your meals. You can either pan heat your meals or microwave your meals for 1.5 – 2 mins. Microwave time may vary depending on the power of your microwave. Our containers are microwave safe. Please note: Remove any sauce containers before placing in the microwave.
Do I need to Purchase an Ice Pack if I live in Toronto and area?
For Wednesday and Sunday delivery options selected, we shall deliver in aluminum lined corrugated boxes (without ice packs). If you would like to purchase an ice pack, our website does provide this option at a cost of $1.99 each.
For 2 deliveries/week kindly purchase two ice packs if you would not be home for up to 4 hours to receive your package in person.
Meals will be shipped in an insulated disposable shipping box with ice packs. (For Tuesday and Thursday delivery options selected ONLY).
How to store your meals when you receive your delivery?
Please refrigerate meals upon receiving them. Please ensure the meals are stored in a refrigerated temperature between 0 degrees C – 4 degrees C.
The shelf life of the meals is up to 4 days in a refrigerator and the remainder can be frozen upon arrival as a precautionary measure towards food safety to prolong the shelf life of the meals.
What if there is a mistake with the meals that have been delivered?
Please call us with your concerns at 647-299-9863 or email us at firstname.lastname@example.org