Shipping policy

Since we are an online meal prep company and operate from an industrial facility, we do not have a store front. But for any reason if you are unable to accept your package at your shipping address, please coordinate with us over the phone at 647-299-9863 or (833) 585-1613 and we can try and accommodate your request (but we cannot guarantee any changes).

If you would not be home for delivery and reside in a condominium, kindly ensure the concierge at your building would accept the delivery on your behalf. This is very important as certain building rules are very strict for perishables and do not allow the packages to be left outside the unit door for safety reasons. Hence the drivers are left with no choice but to take the package back with them. In such situation for a redelivery attempt same evening or next day an additional delivery fee of $15 will apply

 
If you reside in a house and are not home for delivery, the package would be left outside your door. If you are afraid of your package been stolen or missing, please ensure you are home to accept your package or prior coordinate with us to share your concerns.

We work with courier companies that send email/SMS notifications of delivery status. Please ensure you provide us with your correct email address and phone number, so you receive notifications of your delivery.

Please note – Protein Chefs would not be replacing or providing any refunds for packages left unattended by yourself on delivery day and for any message conveyed to us, next day for packages that were left unattended. We deliver perishable items hence your attention is required for attending the package in a timely way. 

Our delivery service operates on designated days and time windows based on your location:

• Wednesday & Sunday: 12:00 PM – 7:00 PM (areas within the Greater Toronto Area – GTA)

• Tuesday & Thursday: 9:00 AM – 8:00 PM (areas outside of the GTA)

Delivery times are estimated within these windows and may vary depending on route volume, traffic conditions, and weather. To ensure a smooth delivery experience, please make sure your delivery address and access instructions are accurate at checkout.

If you are not available to receive your order, your package will be safely left at your doorstep or with your building’s concierge, where applicable. By placing an order, you acknowledge and accept this delivery method and responsibility for the package once it has been delivered.

Kindly ensure detailed shipping address, phone number, email address, buzzer code (if any), instructions for delivery (if any) are provided with your order to Protein Chefs. Kindly fill in the comments section, any special instructions that we need to know while placing your order. (Delivery instructions or food allergies)

This information will help our Team understand your needs to serve you better.

Please double check all the fields entered before confirming the order. 

Please note – Protein Chefs, would not be responsible or will provide any refunds for incorrect address details/missing address information provided with your order.

you can if you reside in the Toronto area. An ETA would be emailed to you 1 day prior to your delivery. On the day of delivery, you would receive a link sent via email to track your delivery in real time. You would also receive an additional SMS message when the driver is 2-3 minutes away from your address. Lastly, you would receive a confirmation via SMS and email when your package has been delivered. 

Please note: the drivers would not call upon arrival.